Symantec’s Atrocious Support of a Terrible Product: Backup Exec 2012

By on Jul 13, 2012 in Blog Posts, Software | 19 comments

Update: For those looking for a replacement, I’ve reviewed two options here.   For years, the name Symantec has been synonymous with two areas; anti-virus software and enterprise backup systems. In 1990, Symantec purchased Norton and with it still holds the title as best-selling anti-virus software in the world, although it has long since lost its claim as the best product on the market. Though Symantec has lost its footing on the security side of its business, they have been able to cling on in the enterprise backup scene; at least for the time being. Their Backup Exec (BE) products (purchased from VERITAS in 2005) remain popular with small to medium sized businesses, but the recent decision by Symantec to require maintenance agreements and completely redesign the program have left many customers without a reason to remain loyal. Less than a year ago I could purchase a...