One tool Windows Vista offers to help troubleshoot issues is Microsoft’s Problem Reports and Solutions (PRS). This tool diagnoses the issues tracked by Windows Error Reporting and goes online to find solutions.Today my Vista Ultimate machine reported that I had 239 problems and asked if I wanted to see solutions. Sure, I clicked. A few minutes later Microsoft came back with its findings. Zero solutions. Zero out of 239. Not surprised? Me neither.What did surprise me was the numerous items listed under “Information about other problems”. I saw a listing telling me to download the latest service pack, which I already have installed. Another item told me to update to the the latest version of Firefox, which I am already running. Microsoft told me to update Quicktime, Acrobat Reader, Skype and a half dozen other programs that I already have the latest versions of as well....

